Privacy Policy.

This Privacy Policy explains how HOC ("House of Content", "we", "us", "our") collects, uses, and protects information about visitors to hoc.ae. We take privacy seriously because the institutions we work with — government entities, sovereign-owned operators, listed companies — operate under strict confidentiality standards. This policy reflects that posture.

Who we are

HOC is the public-facing identity of House of Content, a strategic communications institution headquartered in Dubai, United Arab Emirates, serving the GCC since 2013. We can be contacted at:

• Email: info@hoc.ae
• Telephone: +971 4 439 7068
• Address: JLT, Dubai, United Arab Emirates

For privacy-related inquiries specifically, please write to info@hoc.ae.

What we collect, and why

Contact form submissions

When you submit our contact form, we collect the information you provide: your name, email address, organisation, your role, and the message text. We use this solely to respond to your inquiry. We do not sell, share, or use this information for marketing.

Anti-spam verification data

Our contact form is protected by Cloudflare Turnstile, which collects technical information about your browser and connection (including IP address) to verify you are human rather than a bot. This data is processed by Cloudflare under their own privacy policy. Turnstile is designed to be privacy-respecting and does not track users across sites.

Language preference cookie

If you switch language between English and Arabic, we set a cookie to remember your choice. This is a functional cookie required for the language switcher to work.

Server logs

Our web host maintains standard server logs (IP address, request URL, timestamp, browser user agent) for security and operational purposes. These logs are retained per the host's standard practice.

What we do not collect

• We do not currently use Google Analytics, Facebook Pixel, or similar analytics tracking.
• We do not use advertising cookies or remarketing pixels.
• We do not sell or share personal data with third parties for marketing.
• We do not track users across websites.

Cookies in use

We do not use cookies for analytics or advertising.

Data retention

• Contact form submissions are retained in our email inbox for as long as needed to respond to and follow up on the inquiry, then archived under our institutional records-retention policy. We do not knowingly retain contact-form data longer than necessary.
• Server logs are retained per our hosting provider's standard policy.
• Cookies expire as listed in the cookies table above.

Where your data is processed

• Contact form submissions are received in our info@hoc.ae mailbox, hosted by Microsoft 365. Microsoft processes this data under its own contractual terms with us.
• Anti-spam verification is processed by Cloudflare.
• Website hosting is on US-based infrastructure provided by our hosting partner.

Some of these providers may transfer data outside the GCC. Where required by law, we rely on standard contractual safeguards (including standard contractual clauses and equivalent measures) to protect your data during international transfer.

Your rights

Depending on the jurisdiction you are in (UAE Personal Data Protection Law, the EU/UK General Data Protection Regulation, or other applicable law), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to certain processing
• Receive a copy of your data in a portable format
• Withdraw consent (where consent was the basis for processing)

To exercise any of these rights, write to info@hoc.ae. We will respond within the timeframes required by applicable law.

Children's privacy

HOC's services are directed exclusively at institutional clients. Our website is not directed at children, and we do not knowingly collect data from anyone under 18.

Security

We treat all data we hold about visitors and clients with the same institutional confidentiality discipline that governs the rest of our practice. We maintain technical and organisational safeguards appropriate to the sensitivity of the data, including encryption in transit (HTTPS), access controls on our communications systems, and a documented confidentiality protocol for all client engagements.

Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the current version. Material changes will be communicated where appropriate.

Contact

For any questions about this policy or our handling of your data, write to info@hoc.ae.